Frequently Asked Questions

How does the therapy work?

To understand the therapeutic relationship, you can visualise it as a car journey where you are the driver and the psychologist is the passenger sitting next to you. The psychologist is there to accompany you on your journey, explore different routes with you, help you evaluate which route to take, and identify any potential obstacles along the way. However, you ultimately have control over which path you choose to take. The psychologist provides support and guidance, but never makes decisions for you.

How do I know if the psychologist is right for me?

One of the most challenging aspects of the therapy process is finding a psychologist who is the right fit for you. With a variety of psychologists available, it is essential to choose the one who best meets your needs. This process is like going window shopping for psychologists, where you can explore various options to find the best fit. We recommend scheduling an initial appointment call to get to know your psychologist and ask any questions you may have. During this call, you can inquire about their qualifications, skills, area of expertise, and therapeutic approach. We encourage you to prepare a list of questions and qualities you are seeking beforehand. After the first call, evaluate your level of comfort and decide if you would like to schedule a session with them. After your first session, you can decide if you would like to continue working with them or seek another psychologist.

How many sessions are required to ‘get it better’?

There is no fixed number of therapy sessions that will guarantee you start feeling better. The duration of therapy varies from person to person, and sessions continue until you feel you have achieved your goals and acquired the necessary skills to manage yourself better.

How do you maintain privacy and confidentiality of our sessions?

At ListenWorks, maintaining privacy and confidentiality is a core principle that we uphold for all of our clients. We value the trust that our clients place in us, and we have a shared confidentiality policy in place. This means that we document and share information about therapy sessions with our supervisors, team members, and other mental health professionals, but we do not disclose any identifying information about our clients. This supervision practice ensures that we provide the best possible service to our clients, and all team members are bound by this confidentiality policy. Confidentiality in case you are a minor (below 18 years of legal age): If you are a minor, we may have to disclose certain details to your guardian, mostly to make sure you are safe. Before taking this step of disclosing any information, we prefer to discuss this information with them, which is also dependent upon their competencies. We try to reach a consensus through this discussion. Limitations to Confidentiality: The psychologist would have to break this confidentiality when we are worried about your/someone else’s safety. Here at ListenWorks, we will try to (explicitly) inform you about the steps we will have to take so as to safeguard everyone’s safety. Relationship with the counsellor: You and the psychologist would only be sharing a professional relationship.

Where do you practise?

ListenWorks is located in Mumbai, and we provide both in-person and online therapy services. The choice of counselling mode is determined by the client’s preference and the psychologist they choose to work with, and we strive to meet our clients’ individual needs. If you would like to learn more about our in-person therapy services, please feel free to schedule a brief call with us for additional information.

How can I book an appointment?

We can be reached via email at or through a phone call/WhatsApp message at +91 8767542699.

Can I have a brief call with the psychologist before beginning therapy?

Yes, you can request for a free 15 mins call with the psychologist by setting up an appointment for the same via Whatsapp/Text message on 876754299. The psychologist then will reach you on the designated time.

When and how do I make the payment for my session?

All payments for sessions are to be made at least 48 hours before the session if you choose online therapy support. Payment can be done via UPI, Netbanking, NEFT and Cash (for in-person sessions).

What do I need to do if I want to cancel my appointment? Will I be charged for the session?

A minimum of 24 hours prior notice is necessary, if you want to cancel your appointment, for no fee to be charged. If informed during the 24 hour period, the session can be rescheduled. No refund can be availed in this situation. If nothing is communicated for cancelling the session, the full fee of the counselling session would be levied. We request you send us a message (text/whatsapp) on our office number (+91 8767542699) to let us know about you having to cancel the appointment with us. If you have any concerns or queries, please feel free to contact us.

Reach Out To Us At
+91 8767542699
Opening Hours
09:00 am-06:00 pm
Kentucky Office
4517 Washington Ave. Manchester, Frankfort 39495
New Jersey Office
2464 Royal Lane Mesa, Windsower Bridge, Trenton 45463
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Disclaimer: If you’re in need of an emergency and instant response service, please refer to the following helplines:

Vandrevala Foundation (Available 24×7): +91 9999 666 555 | iCall (Available Mon-Sat 10am-8pm): +91 91529 87821 | Sneha (Available 24×7): +91 91675 35765 / 98330 52684 | National Mental Health Helpline 1800-599-0019.

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